Terms & Conditions
Terms of service and legal notice for Pinnman : AI Smart Pet Care, published by NAVYAA AGENCIES.
🚨 IMPORTANT NOTICE: NOT AN EMERGENCY SERVICE
The Platform is NOT an emergency veterinary service. The AI Health Feature (PinnAI) is not a veterinarian, does not provide definitive medical diagnoses, does not issue prescriptions, and must never be used to delay emergency medical care. If your pet experiences life-threatening symptoms, seek immediate in-person emergency veterinary hospital care.
1. Legal and Regulatory Framework
These Terms operate in accordance with applicable laws of India, including the Information Technology Act 2000, IT Intermediary Guidelines Rules 2021 (as amended through 2026), Digital Personal Data Protection Act 2023 ("DPDP Act"), DPDP Rules 2025, Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, and the Drugs and Cosmetics Act 1940 / Drugs Rules 1945.
2. Role of the Company & Independent Providers
NAVYAA AGENCIES provides technology infrastructure facilitating connections between Users and independent Service Providers (veterinarians, groomers, sellers, and course instructors). Unless expressly stated otherwise, service providers are independent third parties. The Company does not supervise clinical judgment or guarantee treatment outcomes.
3. AI Pet Health Assessment (PinnAI)
PinnAI provides educational and decision-support observations based on user-supplied information. AI outputs are informational only, can produce inaccurate outputs due to environmental/imaging variables, and do not replace physical veterinary examinations.
4. E-Commerce & Veterinary Medicines
Where veterinary medicines are ordered through the Platform, valid registered veterinary prescriptions must be uploaded and verified in accordance with the Drugs and Cosmetics Act and CDSCO regulations. Fraudulent or forged prescriptions are strictly prohibited.
5. Privacy & Data Protection (DPDP Act)
Personal data is processed strictly for specified, lawful purposes as described in our Privacy Policy. Users possess enforceable rights to access, correction, erasure, and consent withdrawal.
6. Limitation of Liability & Indemnity
To the maximum extent permitted by Indian law, the Company is not liable for indirect or consequential damages. The Company's aggregate liability is capped at the amount paid by the User for the specific transaction (maximum ₹1,000).
7. Grievance Redressal & Jurisdiction
Users may address grievances to our designated Grievance Redressal Officer at grievance@pinnman.com. These Terms are governed by the laws of India, with jurisdiction in Bengaluru, Karnataka.