Legal

Privacy Policy

Pinnman : AI Smart Pet Care is published by NAVYAA AGENCIES. This policy explains what data we collect, how we use it, and your choices — including account deletion.

App: Pinnman : AI Smart Pet Care
Developer / company: NAVYAA AGENCIES
Effective date: 28 July 2026
Contact: info@pinnman.com

1. Who we are

NAVYAA AGENCIES ("we", "us", or "our") operates the mobile application Pinnman : AI Smart Pet Care (the "App") and related backend services hosted at https://vet-book.com. This Privacy Policy applies to personal information processed when you use the App or our services.

2. Information we collect

Depending on how you use the App, we may collect:

  • Account and identity data — name, email address, phone number, password or authentication credentials (via Firebase Authentication), and profile details.
  • Pet and health-related data — pet profiles (species, breed, age, weight, photos), appointments, medical records, vaccinations, certificates, prescriptions, and related clinic notes you or your clinic add.
  • Location data — approximate or precise location when you grant permission (for example pet spots, nearby services, or lost-pet features). You can deny or revoke location permission in device settings.
  • Photos, camera, and files — images you choose to upload (for example pet photos, lab reports, or documents) when you grant camera or storage access.
  • Audio / speech input — if you use speech-to-text features and grant microphone permission.
  • Device and app data — device identifiers used for push notifications (Firebase Cloud Messaging tokens), app preferences stored on device, and basic diagnostic/technical logs needed to operate the service.
  • Communications — messages you send to us (including support, account deletion, or contact forms) and optional broadcast/email notifications from your clinic when those channels are used.

3. How we use information

We use collected information to:

  • Create and manage your account and authenticate you securely;
  • Provide pet-care features, clinic linkage, appointments, and records;
  • Share relevant pet/owner information with the veterinary clinic you select or that manages your care inside the App;
  • Provide AI-assisted insights (for example report summaries) when you use those features;
  • Send transactional and service notifications (including push);
  • Respond to support and account-deletion requests;
  • Maintain security, prevent abuse, and improve reliability;
  • Comply with applicable legal obligations.

4. How we share information

We do not sell your personal information. We may share data only as follows:

  • Your selected veterinary clinic / staff — profile and pet/clinical information needed to deliver care through the App. Clinics may also mark certain medical history as private from the owner view where that feature is enabled.
  • Service providers that host or process data on our behalf, including:
    • Google Firebase (Authentication, Cloud Messaging, Storage);
    • Our cloud hosting and database providers for the App API;
    • Google AI / Gemini (or similar) when you use AI analysis features — content you submit for analysis may be processed to generate results;
    • Email delivery (SMTP) for verification, password reset, and support.
  • Legal / safety — when required by law, legal process, or to protect users, clinics, or our rights.

5. Data security

We use industry-standard safeguards, including HTTPS/TLS encryption in transit, authenticated API access, and access controls on our systems. No method of transmission or storage is 100% secure; we work to protect your information but cannot guarantee absolute security.

6. Data retention

We retain account and related data for as long as your account is active and as needed to provide the App. After a verified account deletion request, we delete or anonymize personal data associated with your account within 30 days, except where we must retain limited information for legal, security, or accounting reasons (for example fraud prevention or dispute resolution). Backup copies may persist for a short additional period before being purged.

7. Your rights and choices

  • Access / update — you can review and update much of your profile and pet information in the App.
  • Permissions — you can revoke camera, microphone, location, and notification permissions in your device settings. Some features may not work without them.
  • Account deletion — you may delete your account in-app (Profile → Delete Account) or via our public deletion page: https://vet-book.com/delete-account. You may also email info@pinnman.com.
  • Marketing — we do not sell personal data for third-party advertising. Clinic service messages may be sent when your clinic uses App notification features.

8. Children's privacy

The App is intended for pet owners and veterinary users and is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us at info@pinnman.com and we will take appropriate steps to delete it.

9. International processing

Our servers and service providers may process data in countries other than where you live (including India and locations used by Google Cloud / Firebase). By using the App, you understand that your information may be transferred to and processed in those locations with appropriate safeguards.

10. Third-party links and services

The App may link to third-party sites or services (for example maps or clinic websites). Their privacy practices are governed by their own policies. We encourage you to review those policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version at this URL with a revised effective date. Continued use of the App after changes means you accept the updated policy.

12. Contact us

For privacy questions, data requests, or account deletion: